Short Policies Information

Delivery And Return

Free shipping in India for orders above ₹999
Orders will be dispatched in 24 to 72 Hours.
Delivery after dispatch within 3 -6 working days
International shipping available on request.
We offer a 3-day replacement or exchange on most of our products
Proof of purchase (Receipt) and clear video of unboxing with close up of product is required
Please refer to – Shipping and Handling Policy

Shipping Information

SHIPPING, EXCHANGE, RETURN AND REFUND

Our shipping details

•Free shipping in India for orders above ₹999
•Orders dispatch in 24 to 72 Hours.
•Delivery after dispatch within 3 -6 working days
•International shipping available on request.

What is your replacement /exchange policy?

We offer a 3-day replacement or exchange on most of our products.
Please ensure the item is:

To qualify for a return, the product must be in the exact condition you received it—unused, unworn, with all tags intact, and in its original box and packaging. A proof of purchase (receipt or order confirmation) is mandatory. We strongly recommend recording a video while unboxing the sealed parcel (POD bag) for verification purposes.
To initiate a return or for any query reach out to us at connect@thesilversoul.com
Once your return request is approved, we will arrange for a pickup from your registered delivery address. Refunds will be processed after the item is received and verified at our warehouse.

For Damages and Issues

Please ensure you record a video while opening the package. If you notice any damage, defect, or if you’ve received the wrong item, contact us immediately so we can assess the issue and provide a resolution. Kindly note that we do not process returns or refunds for items damaged due to misuse after delivery. You will need to produce the video while opening the sealed package to prove damages and issues.

Exchanges

If you wish to exchange an item, the quickest way is to return your original purchase and place a new order once the return is approved.

Refunds

Once your returned item reaches our warehouse and passes quality inspection, we will notify you about the status of your refund. If approved, the refund will be issued to your original payment method within 10 business days. Please note that processing time may vary depending on your bank or card issuer.

If you’d like to initiate a return, just reach out to us on connect@thesilvesoul.com we’re here to assist you every step of the way.

Order Processing & Shipping Timelines

At TSS – The Silver Soul, we value your time and trust. Here’s what to expect:

Standard Orders

Your order will be DISPATCHED within 24 to 72 hours of placement.
Once shipped, you’ll receive a tracking link via

What payment methods do you accept?

Payment Options –

At TSS – The Silver Soul, we’ve made the checkout process simple, secure, and smooth — just like your experience with us.

We accept:

Credit & Debit Cards (All major Indian banks)
UPI (Google Pay, PhonePe, Paytm, etc.)
Net Banking
Bank Transfers

Please note:
❌ We currently do not offer Cash on Delivery (COD)
❌ We also do not accept international cards at this time.

For any queries related to payment options, send email on connect@thesilversoul.com.

Shipping & Order Tracking

We usually process and ship all orders within 2–3 business days of receiving them.

please check your tracking link in the order section so you can follow your order every step of the way.

At TSS – The Silver Soul, we are committed to delivering a smooth, transparent, and soulfully prompt experience. If you have any questions about your shipment or its status, our support team is just a message away.

Return Pickup & Refund Process

Once you initiate a return via our website, our logistics partner will collect the item within 4–5 working days.

Your refund will be processed after the pickup is confirmed and the item passes our quality check.

Refunds process:

Prepaid Orders: Credited to the original payment method
Wallet Payments: Amount will be credited back to the wallet used
Mixed Payment Methods: Refunded in proportion to the original payment breakdown

Exchange & Return Instructions

You can request an exchange or replacement within 3 days of receiving your item whether it’s defective or you simply want something else.
Any price difference will be adjusted accordingly after the quality check of return product

How to Initiate a Return:

Log in to our website using your registered email ID
If you don’t have a password, click on “Forgot Password” to reset it
If no account exists, create one using the same email or phone number used while placing the order
Go to Your Orders and click “Return”
Select the item and provide the reason for return
Confirm the request — we’ll arrange a pickup and send a confirmation email

Not Satisfied? Here’s How to Request a Return. If you’re not completely happy with your purchase, we’ve made returns easy and hassle-free.

Steps to Request a Return:

Log in to our website using your registered email ID
Need access? Use “Forgot Password” or create an account with your order’s email/phone number
Go to Your Orders and click “Return”
Select the item(s) and provide your reason for return
Confirm your return request — we’ll schedule a pickup and email you a confirmation.

Composition And Care:

To preserve its beauty, avoid exposure to perfumes and chemicals.
After wearing, clean gently with a soft cloth.
Preserve its beauty by avoiding prolonged contact with water.
Protect its elegance by storing in an airtight jewelry box.
Limit Exposure – Remove jewelry before swimming, exercising, or sleeping.
Handle with Care – Avoid dropping or scratching against hard surfaces.