We usually dispatch orders within 5 – 6 working days after they are placed. Once your package is on its way, you’ll receive updates via SMS, email, and WhatsApp, including the courier details and your tracking number. Our goal is to ensure timely delivery, and we’re always available to support you with any order-related queries.

Shipping is complimentary for orders above ₹ 999 within India.

Most orders are dispatched  within 5- 6 working days after You’ll get a tracking link via SMS and email once it ships.

Once confirmed, your order may take within 5 – 6 working days to process. After shipping, delivery usually takes within 3-4 working days, depending on your location. You’ll receive notifications through SMS, WhatsApp, and email once your order has been dispatched.

While we aim for fast delivery, same-day service isn’t available yet. We’re actively working with logistics partners to make this possible. You can always check the status through the tracking link in the “Order” tab, under ‘My Account’ section

Yes, we offer delivery to most pincodes across India. If you face any issues or need help, feel free to contact us on our support email connect@thesilversoul.com—we’re here to make your shopping experience seamless.

If you’re unavailable at the time of delivery, you may ask a neighbour/security to receive it on your behalf. Alternatively, you can request the delivery executive to attempt delivery the next day, though this depends on their availability and discretion.

Once you initiate a return via our website, our logistics partner will collect the item within  4-5 working days.You need to meet the criteria of  our replacement or exchange or return terms. Your refund will be processed after the pickup is confirmed and the item passes our quality check. Refunds are processed within 48 hours after the pickup is confirmed. Refunds are issued as follows:

• Prepaid orders: Credited to the original payment method
• Wallet payments: Amount will be credited back to the wallet used
• For mixed payment modes: refunds are processed in proportion to the original payment breakdown.

You can request an exchange or replacement within 3 days of receiving your item—whether it’s defective or you just want something else. Any price difference will be adjusted accordingly.

To initiate a return:

1. 1. Log into our website using your registered email ID/mobile number
   2. Select your order and click “Return”
   3. Choose the item and reason for return
   4. Confirm, and your pickup will be arranged. A confirmation via SMS/email will follow.( Bluedart ??)

• You must meet the criteria of shipping, exchange, return and refund policy

If you don’t receive confirmation, contact us on our customer support email ID – connect@thesiversoul.com  and we will promptly assist you.

If you’re not satisfied with your purchase, you can easily request a return:

1. Log in on our website using your registered email ID/mobile number
2. Select your order and click “Return”
3. Choose the item(s) and reason for return
4. Confirm your return request—pickup will be scheduled, and a confirmation SMS/email will follow
5. You must meet the criteria of shipping, exchange, return and refund policy

If you don’t receive confirmation, contact us via a support email ID Connect@thesilversoul.com so we can assist you.

Absolutely! You can exchange your jewellery for another piece within 3 days of delivery. If there’s a price difference, we’ll either collect the balance or refund the excess amount.

For this you must meet the criteria of shipping, exchange, return and refund policy

Please check if the coupon code is entered with the correct case—our codes are case-sensitive. Also, make sure the code hasn’t expired and is valid for the products in your cart. If everything seems correct and it still doesn’t work, please contact us via a support email ID Connect@thesilversoul.com—we’re happy to help!

At the moment, only one discount code can be used per order. Some coupons are tied to specific events or product categories, so combinations aren’t allowed. If you have doubts, feel free to contact us via a support email ID Connect@thesilversoul.com

Unfortunately, coupons can only be applied during checkout. We can’t apply a coupon retroactively after the order has been placed.

Yes, once your order is out for delivery, you’ll get an SMS, and in most cases, the delivery executive will call before arriving at your location.

Changes to address, contact number, or items are not possible once the order is processed. For urgent help, contact our support team at email ID Connect@thesilversoul.com —we’ll do our best to assist you.

We’re sorry for the confusion. Please reach out to our support team on email ID Connect@thesilversoul.com. We’ll coordinate with our logistics partners to investigate, which may take sometime. Thanks for your patience.

While our warehouse systems are designed for precision, errors can occasionally happen.
If you find that an item is missing from your package, please notify us within 24 hours of delivery.

Reach out to us at connect@thesilversoul.com. We’ll investigate the issue promptly and ensure it’s resolved with care.