Terms Of Service

Owner / Operator:
The Silver Soul is a brand of ETERNALTRESOR JEWELS PRIVATE LIMITED (“TSS”, “we”, “us”, “our”).
Website: thesilversoul.com (the “Site”)
Postal Address: Maanya, PLOT NO. 43, Sector 06, Sanpada, Navi Mumbai, Maharashtra 400705
Contact: connect@thesilversoul.com

By visiting the Site and/or purchasing from us, you agree to these Terms of Service (“Terms”). If you do not agree, please stop using the Site.

We may update these Terms at any time by posting a revised version on this page. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

Our online store is powered by third-party e-commerce and payment providers who enable us to sell our products and services.

1. Online Store Terms

• You confirm you are 18 years or older, or you are the age of majority in your jurisdiction and have provided consent for any minor dependents who use the Site.
• You will not use the Site or our products for any unlawful or unauthorized purpose, and you will comply with all applicable laws (including intellectual-property laws).
• You must not transmit malware, viruses, or destructive code.
• Any breach of these Terms may result in immediate termination of your access.
  
  

  2. General Conditions

• We may refuse service to anyone, at any time, for any reason permitted by law.
• Content you transmit (excluding payment data) may be transferred unencrypted over various networks and adapted to technical requirements. Payment information is always encrypted during transfer.
• You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our prior written permission.
  

  3. Accuracy & Timeliness of Information

• Information on the Site is provided for general purposes. We do not guarantee that it is accurate, complete, or current.
• We may modify Site content at any time with no obligation to update previous information. You agree it is your responsibility to monitor changes.
  
  

  4. Changes to Services & Prices

• Prices, shipping fees, promotions, and availability may change without notice.
• We may modify, suspend, or discontinue any Service or feature at any time. We are not liable to you or any third party for such changes.
  

  5. Products & Services

• Some items may be available exclusively online and may have limited quantities. Returns/exchanges are governed by our Returns & Exchanges Policy.
• We strive to display colors and images accurately; however, display settings vary by device, and we cannot guarantee exact color accuracy.
• We may limit sales of products/services to any person, region, or jurisdiction and may limit quantities on a per-order or per-customer basis.
• Product descriptions and pricing may change at any time. We may discontinue any product at any time.
  

  6. Orders, Billing & Account Information

• We may decline or cancel any order and may limit or restrict quantities per person, household, or order (including orders using the same account, card, billing or shipping address). We will attempt to notify you via the contact details provided with your order.
• You agree to provide current, complete, and accurate purchase and account information and to promptly update your details (including email, addresses, and payment information).
• For returns, exchanges, or warranty information, please refer to our relevant policy pages.
  

  7. Optional Tools & New Features

• We may provide access to third-party tools “as-is” without warranties or endorsements. Your use of such tools is at your own risk and in accordance with the third party’s terms.
• Any new features or services introduced on the Site will also be subject to these Terms.
  

  8. Third-Party Links

• The Site may contain links to third-party websites. We are not responsible for examining or evaluating third-party content, and we do not warrant or assume liability for any third-party materials, products, or services. Please review the third party’s policies before engaging in any transaction.
  

  9. User Submissions (Comments, Reviews, etc.)

• If you submit ideas, reviews, images, or other materials (“Comments”), you grant TSS a non-exclusive, royalty-free, worldwide, perpetual license to use, edit, copy, publish, translate, distribute, and display such Comments in any media.
• We are not obligated to (i) keep Comments confidential, (ii) pay compensation, or (iii) respond.
• You confirm your Comments do not infringe any third-party rights, are not unlawful/abusive/obscene, and do not contain malware. You are solely responsible for your Comments.
  

  10. Personal Information

• Your submission of personal information is governed by our Privacy Policy available on the Site.
  

  11. Errors, Inaccuracies & Omissions

• Occasionally there may be typographical errors or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.
• We may correct errors and update information or cancel orders if any information is inaccurate at any time, including after you have submitted an order.
  

  12. Prohibited Uses

You must not use the Site or its content:

• for any unlawful purpose or to solicit unlawful acts;
• to violate any laws or regulations;
• to infringe intellectual-property or privacy rights;
• to harass, abuse, defame, discriminate, or spread hate;
• to submit false or misleading information;
• to upload or transmit viruses/malicious code;
• to collect or track others’ personal information;
• to spam, phish, crawl, or scrape;
• for obscene or immoral purposes; or
• to bypass or interfere with security features.
  We may terminate access for violating these prohibitions.
  

  13. Warranties & Liability

• We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that results will be accurate or reliable. Only warranties expressly stated on a product page apply to that product.
• The Service and all products are provided “as is” and “as available”, without any implied warranties (including merchantability, fitness for a particular purpose, title, and non-infringement) to the maximum extent permitted by law.
• To the fullest extent permitted by law, ETERNALTRESOR JEWELS PRIVATE LIMITED, its directors, officers, employees, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, punitive, special, or consequential damages (including lost profits, revenue, savings, data, or replacement costs) arising from your use of the Site or products, even if advised of the possibility. Where exclusions are not allowed, our liability shall be limited to the amount you paid for the product or service giving rise to the claim.
  

  14. Indemnification

You agree to indemnify, defend, and hold harmless ETERNALTRESOR JEWELS PRIVATE LIMITED and its affiliates, officers, directors, employees, agents, partners, and suppliers from any claim or demand (including reasonable legal fees) arising from your breach of these Terms or violation of any law or third-party rights.

15. Severability

If any provision of these Terms is found unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted, and the unenforceable portion shall be deemed severed without affecting the validity of the remaining provisions.

16. Termination

• These Terms remain effective unless terminated by you or us.
• You may terminate by ceasing use of the Site.
• If we believe you have violated these Terms, we may terminate or suspend access at any time without notice, and you remain liable for all amounts due up to the termination date.
  

  17. Entire Agreement; No Waiver

These Terms, together with policies posted on the Site (including the Privacy Policy and Returns & Exchanges Policy), constitute the entire agreement between you and us regarding the Service and supersede prior understandings. Our failure to enforce any right is not a waiver of that right.

18. Governing Law & Jurisdiction

These Terms and any related disputes are governed by the laws of India. Courts located in Mumbai, Maharashtra shall have exclusive jurisdiction, subject to applicable consumer laws.

19. Changes to These Terms

You can review the latest version of the Terms on this page. We may update or replace any part of these Terms by posting changes on the Site. Your continued use after changes are posted constitutes acceptance.

20. Contact

Questions about these Terms?
Email: connect@thesilversoul.com
Postal Address: Maanya, PLOT NO. 43, Sector 06, Sanpada, Navi Mumbai, Maharashtra 400705